Refund Policy

Cancellation

In the event of an error with your online transaction or you change your mind about your purchase, we will honour your request for a refund provided an official notification is made a minimum of 14 days prior to your workshop date. A 10% administration charge will be deducted from the before tax purchase price of all refund totals. Any refunds made within the 14 day period may be subject to additional charges. Please note that individual workshops may specify their own refund policy. In this case, the refund policy specified on the individual workshop page will supersede this overarching policy.

Cancelled/Rescheduled events

Toronto and Region Conservation Authority (TRCA) may at times need to cancel or re-schedule an event due to low registration or inclement/adverse weather. Should this occur, participants will be notified, and all applicable fees will be refunded. Payments made my credit card will be credited back to the original card used for payment. Payments made by cheque or cash will be refunded by cheque in the mail within 4 weeks.

Weather conditions

Unless TRCA cancels an event due to inclement/averse weather, refunds associated with weather conditions will not be issued. Event cancellations may occur due to extreme conditions such as severe snow or ice storms, extremely heavy rainfall, high winds and/or in the event of lightning or lack of power. TRCA makes every effort to proceed with an event as planned and will reopen its venues as quickly as possible once inclement/adverse weather conditions cease and the safety of our clients is not threatened.

For more information on this policy, or to request a refund, please contact STEP@trca.ca. Please include your name, telephone number and the date and amount of your transaction.

Thank you!